Faq

Where do you ship to?

We currently offer international shipping to most countries. During checkout, you can enter your address to see if we deliver to your location and to view the available shipping options and costs.

How long will it take to receive my order?

Processing time is 1-3 business days. Shipping times vary by destination and method selected. Standard international shipping typically takes 7-15 business days. You will receive a tracking number via email once your order is dispatched.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. Please contact us immediately at [email protected] if you need to make a change. We will try our best to accommodate your request if your order has not yet been processed for shipping.

What is your return policy?

We offer a 30-day return policy from the date of delivery for items in their original, unworn, and unwashed condition, with all tags attached. Sale items are final sale and cannot be returned.

How do I start a return or exchange?

Please contact our support team at [email protected] with your order number and the reason for the return. We will guide you through the simple process and provide a return authorization and instructions.

Are return shipping costs covered?

Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong or defective item). Refunds will be issued to the original payment method once the return is received and inspected.

How do I find the right size?

Each product page has a detailed size chart with measurements in inches and centimeters. We recommend comparing your body measurements to the chart for the best fit, as sizing can vary between styles.

What materials are your Two-Piece Sets, Tops, and Shorts made from?

We use a variety of high-quality, comfortable fabrics such as cotton, linen, viscose, and sustainable blends. The specific material composition is listed in the description of each product.

How should I care for my items?

Care instructions are provided on the garment's label and in the product description. We generally recommend gentle washing in cold water and laying flat to dry to maintain the quality and color of your AislingDraoi pieces.

What payment methods do you accept?

We accept all major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways. All transactions are encrypted for your security.

Is my payment information secure?

Absolutely. We use SSL encryption and partner with trusted, PCI-compliant payment processors. We do not store your full payment details on our servers.

I have a question not answered here. How can I get help?

Our customer support team is happy to assist you! For the fastest response, please email us at [email protected]. Please include your order number (if applicable) for order-specific inquiries. We aim to respond within 24-48 business hours.