Tracking order

Thank you for shopping with AislingDraoi! We are committed to providing a transparent and smooth shopping experience. Once your order is processed and shipped, you can easily track its journey to your doorstep.

How to Track Your Order

You do not need an account to track your order. Simply follow these steps:

  1. Locate Your Tracking Information: After your order ships, you will receive a shipping confirmation email at the address used during checkout. This email will contain your unique tracking number and the carrier name (e.g., USPS, DHL, FedEx).
  2. Use Our Recommended Tracker: For the most comprehensive and reliable tracking across numerous carriers worldwide, we recommend using the following third-party service:
    • 17Track - A global package tracking platform.
  3. Track Your Package:
    • Visit the 17Track website.
    • Enter your tracking number into the search field.
    • Click "Track" to view the real-time status and location of your package.

Note: Please allow 24-48 hours for the tracking information to become active on the carrier's system after you receive the shipping email.

Understanding Tracking Statuses

Common status updates you may see include:

  • Label Created: The shipping label has been prepared.
  • In Transit: Your package is on its way to the destination.
  • Out for Delivery: The package is on the delivery vehicle and will be delivered soon.
  • Delivered: The package has been delivered to the provided address.

Need Further Assistance?

If your tracking information has not updated for an extended period (over 5 business days), or if the status shows "Delivered" but you have not received your package, please contact our support team. We are here to help!

Email us at: [email protected]. Please include your order number and tracking number for faster assistance.